⁉️ Errors code
⁉️

DCK KDRM220 Errors code 

Code

Descriptions-English

Solutions-English

E01

PIN code input error

Please enter the correct PIN. If forgotten, you can reset it via the app.

E02

Positioning failed

LiDAR is obstructed. Please check and clean any dirt on the LiDAR.

E03

Machine is outside the working area

Please move the machine back within the boundary before starting, and check the boundary to avoid it getting stuck.

E04

Drive motor failure

Please check and clean any debris from the drive wheels, such as branches or mud, and try restarting.

E05

Cutting motor failure

Please check and clean any debris from the cutting disc, such as branches or grass clippings, and try restarting.

E06

Machine tipped over

Please place the machine on level ground.

E07

Machine lifted

Please place the machine on level ground.

E09

Battery too low

Please connect to the charging station to charge.

E12

Battery temperature too high

Please use the machine within the range specified in the manual.

E13

Battery temperature too low

Please use the machine within the range specified in the manual.

E14

Machine has not created a map

Please create a map according to the instructions.

E17

Firmware upgrade failed

Please try restarting. If the problem recurs, contact your dealer.

E18

Collision sensor abnormal

Please manually adjust the bumper, check for foreign objects, and try restarting.

E19

UI display communication error

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E21

Battery communication error

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E22

Clock chip communication error

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E23

STOP button not reset

Please manually check if the button is stuck, try pressing it, and restart. If the problem recurs, contact your dealer.

E25

IMU abnormal

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E26

Left motor controller abnormal

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E27

Right motor controller abnormal

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E28

Cutting motor controller abnormal

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E30

Battery pack abnormal

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E35

Map creation not triggered from charging dock

Please place the machine on the charging station and start mapping.

E36

Positioning failed

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E37

Map saving error

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E38

OTA upgrade transmission failed

Please restart and try again. If the problem persists, contact your dealer.

E40

Machine has no SN number

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E41

Drive motor hardware overcurrent protection

Please check and clean any debris from the drive wheels, such as branches or mud, and check if there are any pits in the lawn. Try restarting. Avoid mowing in rainy weather if possible.

E42

Drive motor overtemperature protection

Please check and clean any debris from the drive wheels, such as branches or mud, and check if there are any pits in the lawn. Try restarting. Avoid mowing in rainy weather if possible.

E43

Drive motor undervoltage protection

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E44

Drive motor overvoltage protection

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E45

Drive motor software overcurrent

Please check and clear any obstacles that may hinder the machine's movement, such as blockages or pits. Try restarting. Avoid mowing in rainy weather if possible.

E46

Drive motor Hall stall protection

Please check and clear any obstacles that may hinder the machine's movement, such as blockages or pits. Try restarting. Avoid mowing in rainy weather if possible.

E47

Drive motor Hall signal failure

Please check and clear any obstacles that may hinder the machine's movement, such as blockages or pits. Try restarting. Avoid mowing in rainy weather if possible.

E48

Height adjustment motor failed to adjust

Please check if the blade height adjustment motor is stuck. Update to the latest firmware and try restarting.

E49

Height adjustment motor zero calibration failed

Please check if the blade height adjustment motor is stuck. Update to the latest firmware and try restarting.

E51

Cutting motor hardware overcurrent protection

Please check for debris on the cutting disc, such as branches, stones, etc., and try restarting. Avoid mowing in rainy weather if possible.

E52

Cutting motor software overcurrent protection

Please check for debris on the cutting disc, such as branches, stones, etc., and try restarting. Avoid mowing in rainy weather if possible.

E53

Cutting motor undervoltage protection

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E54

Cutting motor overvoltage protection

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E55

Cutting motor phase loss protection

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E56

Cutting motor stall protection

Please check for debris on the cutting disc, such as branches, stones, etc., and try restarting. Avoid mowing in rainy weather if possible.

E57

Cutting motor overtemperature protection

Please check for debris on the cutting disc, such as branches, stones, etc., and try restarting. Avoid mowing in rainy weather if possible.

E61

Return charging failed

Please clean the mower's LiDAR and the sticker on the charging station, and remove any obstacles along the return-to-charge path.

E62

Escape failed

Please check for obstacles around the machine to avoid complete enclosure, and try restarting.

E63

Partitioning failed

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E64

Vision cannot find boundary line

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E70

Slip escape failed

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E71

Navigation failed

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E72

Pose error

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E73

Obstacle in the path

Please clean the machine's LiDAR and camera, and remove any obstacles near the path.

E81

Camera disconnected

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E82

LiDAR disconnected

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E83

Camera and LiDAR disconnected

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.

E84

No data from AI module

Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer.