DCK KDRM220 Errors code
Code | Descriptions-English | Solutions-English |
E01 | PIN code input error | Please enter the correct PIN. If forgotten, you can reset it via the app. |
E02 | Positioning failed | LiDAR is obstructed. Please check and clean any dirt on the LiDAR. |
E03 | Machine is outside the working area | Please move the machine back within the boundary before starting, and check the boundary to avoid it getting stuck. |
E04 | Drive motor failure | Please check and clean any debris from the drive wheels, such as branches or mud, and try restarting. |
E05 | Cutting motor failure | Please check and clean any debris from the cutting disc, such as branches or grass clippings, and try restarting. |
E06 | Machine tipped over | Please place the machine on level ground. |
E07 | Machine lifted | Please place the machine on level ground. |
E09 | Battery too low | Please connect to the charging station to charge. |
E12 | Battery temperature too high | Please use the machine within the range specified in the manual. |
E13 | Battery temperature too low | Please use the machine within the range specified in the manual. |
E14 | Machine has not created a map | Please create a map according to the instructions. |
E17 | Firmware upgrade failed | Please try restarting. If the problem recurs, contact your dealer. |
E18 | Collision sensor abnormal | Please manually adjust the bumper, check for foreign objects, and try restarting. |
E19 | UI display communication error | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E21 | Battery communication error | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E22 | Clock chip communication error | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E23 | STOP button not reset | Please manually check if the button is stuck, try pressing it, and restart. If the problem recurs, contact your dealer. |
E25 | IMU abnormal | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E26 | Left motor controller abnormal | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E27 | Right motor controller abnormal | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E28 | Cutting motor controller abnormal | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E30 | Battery pack abnormal | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E35 | Map creation not triggered from charging dock | Please place the machine on the charging station and start mapping. |
E36 | Positioning failed | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E37 | Map saving error | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E38 | OTA upgrade transmission failed | Please restart and try again. If the problem persists, contact your dealer. |
E40 | Machine has no SN number | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E41 | Drive motor hardware overcurrent protection | Please check and clean any debris from the drive wheels, such as branches or mud, and check if there are any pits in the lawn. Try restarting. Avoid mowing in rainy weather if possible. |
E42 | Drive motor overtemperature protection | Please check and clean any debris from the drive wheels, such as branches or mud, and check if there are any pits in the lawn. Try restarting. Avoid mowing in rainy weather if possible. |
E43 | Drive motor undervoltage protection | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E44 | Drive motor overvoltage protection | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E45 | Drive motor software overcurrent | Please check and clear any obstacles that may hinder the machine's movement, such as blockages or pits. Try restarting. Avoid mowing in rainy weather if possible. |
E46 | Drive motor Hall stall protection | Please check and clear any obstacles that may hinder the machine's movement, such as blockages or pits. Try restarting. Avoid mowing in rainy weather if possible. |
E47 | Drive motor Hall signal failure | Please check and clear any obstacles that may hinder the machine's movement, such as blockages or pits. Try restarting. Avoid mowing in rainy weather if possible. |
E48 | Height adjustment motor failed to adjust | Please check if the blade height adjustment motor is stuck. Update to the latest firmware and try restarting. |
E49 | Height adjustment motor zero calibration failed | Please check if the blade height adjustment motor is stuck. Update to the latest firmware and try restarting. |
E51 | Cutting motor hardware overcurrent protection | Please check for debris on the cutting disc, such as branches, stones, etc., and try restarting. Avoid mowing in rainy weather if possible. |
E52 | Cutting motor software overcurrent protection | Please check for debris on the cutting disc, such as branches, stones, etc., and try restarting. Avoid mowing in rainy weather if possible. |
E53 | Cutting motor undervoltage protection | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E54 | Cutting motor overvoltage protection | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E55 | Cutting motor phase loss protection | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E56 | Cutting motor stall protection | Please check for debris on the cutting disc, such as branches, stones, etc., and try restarting. Avoid mowing in rainy weather if possible. |
E57 | Cutting motor overtemperature protection | Please check for debris on the cutting disc, such as branches, stones, etc., and try restarting. Avoid mowing in rainy weather if possible. |
E61 | Return charging failed | Please clean the mower's LiDAR and the sticker on the charging station, and remove any obstacles along the return-to-charge path. |
E62 | Escape failed | Please check for obstacles around the machine to avoid complete enclosure, and try restarting. |
E63 | Partitioning failed | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E64 | Vision cannot find boundary line | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E70 | Slip escape failed | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E71 | Navigation failed | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E72 | Pose error | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E73 | Obstacle in the path | Please clean the machine's LiDAR and camera, and remove any obstacles near the path. |
E81 | Camera disconnected | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E82 | LiDAR disconnected | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E83 | Camera and LiDAR disconnected | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
E84 | No data from AI module | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
C07 | Standby state: The front wheels of the machine are lifted | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |
C35 | Return in foggy weather | Clean the surface of the radar .If the problem recurs, contact your dealer. |
C36 | Abnormal positioning | Please update to the latest firmware version and try restarting. If the problem recurs, contact your dealer. |